We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
We understand the importance of maintaining our customers privacy online. We understand that in this time of spam e-mail, and credit card fraud our customers want to know and have the right to know how personal information is handled.
What information is needed from our customers?
When placing an order on our website certain information is needed to processes the order. Your name and billing address associated with the credit card you are using, your credit card information, e-mail address and shipping address. We may sometimes need more than one address from you. In most cases we only need one address. But if your product is shipping to a different location than your billing address, we will need both addresses. In order to eliminate credit card fraud we can only process your credit card if your billing information matches the credit card you provide. While we will ship to any location within the continental US, your shipping information does not need to match the billing information.
What happens to your information after we collect it?
The information you provided us is used only to complete your order. Your credit card is processed, the billing address you provided is then matched to protect against fraud. Only your shipping address and product information goes to our shipping department and possibly an off location warehouse. Please be assured that all billing and credit card information is never shared with any third party. It is stored encrypted on our website for your review and updating at any time by logging into your account.
Is my credit card information safe?
Yes. Dieselsite/dieselsite.com uses SSL (Secure Socket Layer) technology to encrypt your information. When you click on the Check Out button you will notice the browser change from http:// to https://. This indicates a secure website. You may also see a lock in the bottom right of your browser. Depending on your browser you may also have a box appear stating you are about to view information over a secure connection.
Why does the charge on my credit card say Riley Industries?
Riley Industries is a trusted online presence with several online stores/websites. While we are doing business on this website as (dba) Dieselsite, the company name is Riley Industries and all charges will be shown from that business name. All checks and money orders should be made out to Riley Industries as well.
When is my credit card charged?
Dieselsite.com charges your credit card when the order is ready to ship. We do NOT believe in taking the customer's money until an order is ready to go out. So, although we take your information when you order, the card will only be charged when the order is ready to go. That is usually the same day. So, please make sure the card you are using is valid. When you receive an email with your tracking information, you know your credit card was approved and the total amount was deducted from your account. PLEASE NOTE: If you use Paypal as your payment method the payment will be taken immediately. We have no control over their payment processing and cannot see your credit card information when you use Paypal. So please understand that unlike our credit card policy of not charging until a product ships - your money will be deposited into our Paypal account as soon as your order is processed if you choose the Paypal option.
Will my e-mail address be given out to anyone else?
Dieselsite/dieselsite.com does not sell, or give out any personal information including your e-mail address to any third-parties. The information you provide to us, stays with us. Dieselsite/dieselsite.com may compose and send out newsletters on occasion and therefore we will use your e-mail address to keep you informed on new products and specials. If you do not wish to receive our newsletter there is a location registration that allows you to choose your preference for that. When using Dieselsite/dieselsite.com, you are subject to the terms above. We will keep your information confidential and secure. Please e-mail us with any questions or comments about this policy. Send correspondence to firstname.lastname@example.org.